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Returns and Exchanges

  • 90 Day Return Policy

    Return your merchandise for up to 90 Days in resellable condition for a full refund!

  • Free Returns

    Questioning a purchase? Take the worry out of it with up to 90 days of free returns.

    *This applies to US returns only.

  • Hassle-Free

    Use our new, hassle-free return portal to get a prepaid shipping label sent to you in a few easy steps.

Frequently Asked Questions

How do I return?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

  • All items other than gift cards, and order processing time.
  • Within 90 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging

What items are non-refundable? 

The following items cannot be returned:

  • Gift cards
  • Order Processing Time

The item I received is damaged?

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)
  • Replace with the same item

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

Return Address?

Please send return with original packing slip to:

Mary Maxim

2001 Holland Ave

Port Huron, MI 48060

If Returning USPS?

Please send return with original packing slip to:

Mary Maxim

2001 Holland Ave

PO Box 5019

Port Huron, MI 48060

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed when we receive the return.

My question is not addressed...

If you have any inqueries regarding return or refund, reach out to us at info@marymaxim.com or calling 800-962-9504.

Mary Maxim Branded Items Return Window?

Due to these items being made-to-order, our supplier only accepts returns up to 30 days. So unfortunately, on these items our return window is 30 days.