Returns and Exchanges
Return your merchandise up to 6 months in resellable condition for a full refund!
As a company known for its customer satisfaction, Mary Maxim returns are now even easier! For only $6.99 you can return your purchase via UPS by generating a return shipping label. In two simple steps, your return or exchange will be on its way to one of our customer service professionals.
*Please call before returning larger items such as Puzzle Tables or any items outside of the USA at 1.800.962.9504
See Below for Instructions
STEP 1- Visit our Returns Portal and enter the requested information. Be sure to have your original email receipt or the packing slip handy so you are able to provide all the requested information.
*For larger items such as puzzle tables and any items outside of the USA, please call us ahead of time prior to returning. You can call us at 1.800.962.9504.
STEP 2 - Print the UPS shipping label and affix it to the original packaging over the original mailing label and enclose the completed returns packing slip. Drop it off at one of the 4,300 UPS Stores (www.theupsstore.com) a UPS drop box, or with a UPS Driver. Simply choose the option that works best for you!
It’s that easy! The purchase will be refunded back to you in the original payment method except the $6.99 label charge. If an exchange is requested, we make every effort to ship each order as quickly as possible. If an item is out of stock and the expected delivery date is more than 10 days, the item will be canceled and the balance of your order will be shipped. In this case, please contact us at a later date to reorder.
Please return your order via this track-able method and keep for your records. We will not be able to review returns for processing if it has not been received in our warehouse.
Criteria for Returns & Exchanges
- All returns must be received within 6 months of original purchase date.
- All returns and exchanges must be in their original condition.
- Exchanges are subject to a new shipping and processing rate.
- Shipping label can only be used for continental U.S. addresses.
If you receive merchandise that is damaged or incorrect, (wrong item or color) please contact customer service at 1-800-962-9504 or email us. A full refund will be issued along with complimentary return shipping, once the original merchandise is returned. With oversize heavy items, such as puzzle tables or frames, please contact us for return instructions.