Returns and Exchanges
Frequently Asked Questions
How do I return?
How do I return?
- Visit our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?Â
What items are returnable?Â
- All items other than gift cards, and order processing time.
- Within 90 days from the date of purchase
- In unused and resellable condition
- In the original packaging
What items are non-refundable?Â
What items are non-refundable?Â
The following items cannot be returned:
- Gift cards
- Order Processing Time
The item I received is damaged?
The item I received is damaged?
If the purchased product is faulty, reach out to us within 7 days of the delivered date.
What are the refund options?
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
- Replace with the same item
How do I ship back the items?
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Return Address?
Return Address?
Please send return with original packing slip to:
Mary Maxim
2001 Holland Ave
Port Huron, MI 48060
If Returning USPS?
If Returning USPS?
Please send return with original packing slip to:
Mary Maxim
2001 Holland Ave
PO Box 5019
Port Huron, MI 48060
How soon will I get my refund?
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed when we receive the return.
My question is not addressed...
My question is not addressed...
If you have any inqueries regarding return or refund, reach out to us at info@marymaxim.com or calling 800-962-9504.
Mary Maxim Branded Items Return Window?
Mary Maxim Branded Items Return Window?
Due to these items being made-to-order, our supplier only accepts returns up to 30 days. So unfortunately, on these items our return window is 30 days.