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Our delivery and processing charges include costs for Customer Service, processing and shipping. Rush Delivery is available for in-stock merchandise delivery within 3 business days from the time we ship your order. Must have street address for Rush Delivery. Just add $9.00 to our regular shipping and processing rates for orders shipped within the continental USA. Sorry, rush delivery is not available outside of the continental United States or on selected items as stated in our catalog and site.
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| Packages are delivered via the US Postal Service. We can only ship to countries that can guarantee insurance on packages. When your order has been placed, we will weigh it and email you the cost of Air Mail and wait for your approval of the charges. If you have any questions on foreign orders, please contact Customer Service. Call 1-800-962-9504 or email info@marymaxim.com. |
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| Yarn color changes not offered online or other special requests must be phoned in due to our automated order processing. Call toll free 1-800-962-9504. |
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| All transactions and personal information are encrypted before being sent over the internet using a Secure Socket Layer (SSL). |
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| If for any reason you are not completely satisfied with any item purchased from our catalog, return the item within 6 months and we will promptly and cheerfully exchange the item or refund your money. Returns can even be made at any of our retail outlets. |
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| Use the link at the top of the page to sign up or request to be removed from our email list. |
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There are industry variances in conversions and our patterns, needles and hooks are based on the following chart.
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| Occasionally we make portions of our customer mailing list available to carefully screened companies and organizations whose products we feel might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to: Mary Maxim, Inc., Mail Preference Service, 2001 Holland Ave., Port Huron, MI 48060 or email to info@marymaxim.com with the subject line Mail Preference or call Customer Service at 1-800-962-9504. |
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| To eliminate duplicate mailings, send us all the mailing labels on the back cover of your catalogs and indicate which address label is correct. We will correct our mailing list. |
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