Mary Maxim (US) Exclusive Needlework & Crafts Since 1954. We ship Worldwide!


Returns and Exchanges

As a company known for its customer satisfaction, Mary Maxim returns are now even easier!
For only $6.99 you can return your purchase via UPS by generating a return shipping label. 
In three simple steps, your return or exchange will be on its way to one of our customer service professionals.

STEP 1 - Complete the Returns and Exchanges section on the back of your original packing slip.

STEP 2 - Visit our Returns Portal and enter the requested information. Be sure to have your original email receipt or the packing slip handy so you are able to provide all the requested information. After you click the “Process shipment” button, a label will be generated and will pop up in a new window.

STEP 3 - Print the UPS shipping label and affix it to the original packaging over the original mailing label and enclose the completed returns packing slip. Drop it off at one of the 4,300 UPS Stores ( a UPS drop box, or with a UPS Driver. Simply choose the option that works best for you!

It’s that easy! The purchase will be refunded back to you in the original payment method except the $6.99 label charge. If an exchange is requested, we make every effort to ship each order as quickly as possible. If an item is out of stock and the expected delivery date is more than 10 days, the item will be canceled and the balance of your order will be shipped. In this case, please contact us at a later date to reorder.

Please return your order via this track-able method and keep for your records. We will not be able to review returns for processing if it has not been received in our warehouse.

Criteria for Returns & Exchanges


  • All returns must be received within 6 months of original purchase date.
  • All returns and exchanges must be in their original condition.
  • Exchanges are subject to a new shipping and processing rate.
  • Shipping label can only be used for continental U.S. addresses.

Damaged Merchandise
If you receive merchandise that is damaged or incorrect, (wrong item or color) please contact customer service at 1-800-962-9504 or email us. A full refund will be issued along with complimentary return shipping, once the original merchandise is returned. With oversize heavy items, such as puzzle tables or frames, please contact us for return instructions.