Customer Service
Phone: 1-800-962-9504
- Frequently Asked Questions (FAQ)
- Return Policy
- Shipping & Processing Rates
- Foreign Orders
- Special Request orders
- Security
- Mail Preference Service
- Duplicate Catalogs
- Satisfaction Guaranteed
- If for any reason you are not completely satisfied with any item, return the item within 6 months in its original condition
- and we will promptly and cheerfully exchange the item or credit your account. Returns can even be made at our retail outlet.
- Shipping & Processing Rates
- Our delivery and processing charges include costs for Customer Service, processing and shipping. Rush Delivery is available for in-stock merchandise delivery within 3 business days from the time we ship your order. The order must a have street address for Rush Delivery. Select Express Delivery for the shipping method as you checkout. Sorry, Rush Delivery is not available outside of the continental United States or on selected items as stated in our catalog and website.
-
Merchandise Total Add Shipping 0 - 5.00 3.95 5.01 - 10.00 6.50 10.01 - 15.00 7.50 15.01 - 20.00 8.00 20.01 - 25.00 9.00 25.01 - 40.00 10.00 40.01 - 50.00 11.00 50.01 - 60.00 11.75 60.01 - 80.00 12.75 80.01 - 100.00 13.50 100.01 & Over 14.00 - Foreign Orders
- Packages are delivered via the US Postal Service. We can only ship to countries that can guarantee insurance on packages. If you have any questions on foreign orders, please contact Customer Service at info@marymaxim.com. Please note, your country may charge customs or duties on packages. You can check with your local postal service for more information.
- Special Request Orders
- Yarn color changes not offered online or other special requests must be phoned in. Call toll free 1-800-962-9504.
- Security
- All transactions and personal information are encrypted before being sent over the internet using a Secure Socket Layer (SSL).
- Mail Preference Service
- Occasionally we make portions of our customer mailing list available to carefully screened companies and organizations whose products we feel might be of interest to you. If you prefer not to receive such mailings, please copy your mailing label exactly and mail to: Mary Maxim, Inc., Mail Preference Service, 2001 Holland Ave., Port Huron, MI 48060 or email to info@marymaxim.com with the subject line Mail Preference or call Customer Service at 1-800-962-9504. You can also opt out of receiving other offers by choosing "No" in your account under the heading "Account Information".
- Duplicate Catalogs
- To eliminate duplicate mailings, mail to us at the above address all the mailing labels on the back cover of your catalogs and indicate which address label is correct. We will correct our mailing list.
